ABOUT US > CUSTOMER SERVICE > Terms of Trade
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Terms of TradeOUR SERVICES Tours We offer great customer service. On-Line shopping We have a 30 day money back guarantee from the date of receipt. If you are not entirely happy with the product, we will give you a full refund on the product only. Tours All prices shown are on a per person basis unless otherwise stated, and are expressed in New Zealand dollars, including 12.5% Goods and Service Tax (GST). Photo identification may be requested to confirm discounted rates. On-Line Shopping All prices are expressed in New Zealand dollars, and all transactions are processed in New Zealand. For ALL overseas orders you will be charged retail price less the 12.5% GST. YOUR TRIP Your itinerary will be as advertised at the time of booking: however, should circumstances occur beyond our control, there may be slight variation to the itinerary. Please note well all personal belongings must be kept with you, as while we do our best to ensure your personal property in protected, we cannot be responsible for any personal items or luggage passengers that have been forgotten or have had removed for whatever reasion from the bus. Additional seats may be secured as late as the night before, subject to availability, by phoning +64(0)274570011. Your feedback is valuable, so please leave your comments and/or a testimonial on our comments page. Our day may include some uphill walking (optional). Any photos taken on the day by the tour operator may be used for publicity for Toru Tours. |