Terms of Trade

OUR SERVICES

Tours

We offer great customer service.

On-Line shopping

We have a 30 day money back guarantee from the date of receipt. If you are not entirely happy with the product, we will give you a full refund on the product only. 

PRICING

Tours

All prices shown are on a per person basis unless otherwise stated, and are expressed in New Zealand dollars, including 12.5% Goods and Service Tax (GST). Photo identification may be requested to confirm discounted rates.

On-Line Shopping

All prices are expressed in New Zealand dollars, and all transactions are processed in New Zealand. For ALL overseas orders you will be charged retail price less the 12.5% GST.

YOUR TRIP

Your itinerary will be as advertised at the time of booking: however, should  circumstances occur beyond our control, there may be slight variation to the itinerary.

Please note well all personal belongings must be kept with you, as while we do our best to ensure your personal property in protected, we cannot be responsible for any personal items or luggage passengers that have been forgotten or have had removed for whatever reasion from the bus.

REFUND POLICY

A cancellation fee of 25% applies to all online bookings. If you cancel the tour within 48 hours of departure a 100% cancellation fee applies. Please contact us for any changes or cancellations to your booking. Any changes to bookings are subject to availability.
All prices are displayed in New Zealand Dollars(NZD$).

LATE BOOKINGS

Additional seats may be secured as late as the night before, subject to availability, by phoning +64(0)274570011.

FEEDBACK 

Your feedback is valuable, so please leave your comments and/or a testimonial on our comments page.

HEALTH AND FITNESS 

Our day may include some uphill walking (optional).

PUBLICITY

Any photos taken on the day by the tour operator may be used for publicity for Toru Tours.